Privacy & Policy
Shafie Travels is committed to protecting your personal information that you share with us. This privacy policy explains how Shafie Travels collects, uses, and protects your personal information when you visit our website (shafietravels.com.sg) or use our services.
About this policy
In order to perform our business activities such as making and managing travel bookings on behalf of our customers, we need to collect, use and disclose personal information. If you do not provide us with your personal information this may negatively affect our ability to provide services to you.
We are committed to protecting the privacy and confidentiality of their personal information with various physical, electronic and procedural safeguards.
What personal information do we collect?
We collect personal information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.
The types of personal information collected are:
contact information (such as name, residential/mailing address, telephone number, email address);
passport details;
payment account information (credit/debit card details, including card type, card number, security number and expiry date);
information about your dietary requirements and health issues (if any)
How do we collect personal information?
We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us.
Generally, this collection will occur when you:
Contact us in person, by telephone, email;
Enquire on our websites;
Connect with us on social media.
We may also collect your personal information (except sensitive information) when you complete surveys or provide us with feedback unless you choose to do it anonymously.
In some circumstances, your personal information may be collected from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements made for you by your relative or a friend or a group making made for a friend by you).
How do we use your personal information?
Your personal information are used for:
Providing and assisting you with the travel enquiry
Arranging travel products and services such as hotels, transportations and visa application
Improving our products and services through customers’ feedbacks
Where permitted by local data protection laws, we may use your personal information to send you electronic marketing activities relating to our products and services via email unless you have requested not to receive such information. You can unsubscribe via the prompt in the email should you no longer wish to receive promotional or marketing material from us.
Photos used for marketing purposes
Personal photos shared with us taken by yourself or the company will be used for marketing purposes unless you have requested otherwise.
Feedback & Contact
If you wish to update us on your personal information or would like to restrict certain information, please contact us at salam@shafietravels.com.sg or +65 9336 0488.
This Privacy Policy was last updated on 12 August 2024.